Emergency Plumber in Gretna, NE
A burst or frozen pipe, a sewage backup, a water heater flooding the basement, no water at all, or a gas smell, these can't wait, and every minute means more damage. JTM Plumbing & Drain prioritizes emergency calls for fast same-day response across Gretna and Omaha, with licensed plumbers who fix the problem right, not just stop the bleeding.
There's nothing worse than waiting for a plumber while water spreads. We're open Monday–Friday, 7 AM–5 PM, call as soon as you spot a problem and we'll get you to the front of the schedule. Call Gretna (402) 203-6193 or Omaha (402) 933-3690.
Plumbing emergencies we handle
- Burst or frozen pipes: winter's most common metro emergency
- Major water leaks you can't shut off
- Sewage backups and overflowing drains
- No hot water / flooding water heater
- Sump pump failure during a storm
- Gas leaks / gas smell: leave the home and call
- Overflowing or non-stop-running toilet
- No water to the home
First: shut off the water (we'll talk you through it)
While we're on the way, shutting off the water can save thousands in damage. Single fixture (toilet, sink): turn the shutoff valve below it clockwise. Water heater: shut the cold supply valve on top of the tank. Whole house: find your main shutoff (often at the meter or where the line enters) and turn it off. Gas smell: don't touch switches or flames, leave the home and call us (and your gas utility/911 if strong). Not sure where your shutoff is? Call us during business hours. We'll walk you through it on the phone.
JTM prioritizes emergency calls across the Omaha side of the metro on the same Monday–Friday, 7 AM–5 PM schedule as our Gretna base, just call the Omaha line at (402) 933-3690. Winter freeze-ups are the most common emergency call we get across both cities, knowing where your main shutoff is before it happens is the best protection either side of the metro.
Why Choose JTM in an Emergency
Fast Response
Across Gretna and the Omaha metro.
Licensed Plumbers
Who fix it right under pressure.
Flat-Price Quote Before Work
No gouging in a crisis.
Since 2004
5-Year Warranty, A+ BBB, 500+ reviews.
What Counts as a Plumbing Emergency
Burst or Frozen Pipe
Winter's most common metro emergency. Shut off the main and call us right away.
Major Water Leak You Can't Shut Off
Every minute means more damage. We prioritize these calls.
Sewage Backup or Overflowing Drain
A health and property risk that needs fast attention.
No Hot Water or a Flooding Water Heater
Shut the cold supply valve on top of the tank and call us.
Also urgent
- Sump pump failure during a storm
- Gas leaks or a gas smell: leave the home and call
- Overflowing or non-stop-running toilet
- No water to the home
Our hours
Monday–Friday: 7 AM – 5 PM · Saturday & Sunday: Closed. We handle emergencies within these hours and prioritize them on the schedule. Knowing where your main water shutoff is means you can stop the damage immediately any time of day, and we'll handle the repair as soon as we're open.
OUR PROCESS
Call As Soon As You Notice It
We'll walk you through shutting off the water while help is on the way.
We Prioritize Your Call
Emergencies move to the front of the schedule during business hours, with a flat-price quote before any work begins.
Fix It Right & Warranty
Licensed plumbers who solve the real problem under pressure, backed by our 5-year warranty.
What our customers say
What does an emergency call cost in Gretna & Omaha?
Every plumbing job is a little different, so we don't post one-size-fits-all prices. We give you an honest, flat-rate quote up front, before any work begins, with no surprises and no pressure. Larger projects can be financed through Hearth (0% for qualified buyers). Call for a free, no-obligation estimate: Gretna (402) 203-6193 or Omaha (402) 933-3690.
Frequently Asked Questions
Everything you need to know about our services and process. If you can't find your answer, feel free to reach out to our team.
A burst or frozen pipe, a leak you can't stop, a sewage backup, a flooding water heater, no water to the home, or a gas smell. If water is actively causing damage or you have no water, call right away.
Shut off the water, at the fixture if it's localized, or at the main if it's widespread, then call us. For a gas smell, leave the home first and call from outside.
We're open Monday–Friday, 7 AM–5 PM, and closed weekends. We don't offer overnight or weekend service, but we prioritize emergency calls during business hours for the fastest same-day response we can. If something happens after hours, shut off your water at the main and call us first thing.
We move emergencies to the front of the schedule during business hours and respond as fast as we can across Gretna and Omaha.
Shut off the main water supply immediately to stop the flooding, open a faucet to relieve pressure, and call us. The faster the water's off, the less damage, even if you have to wait for our next open hours, the shutoff is what saves your home.
PLUMBING EXPERTS
Jon & TRACI Miller
Jon Miller is a City of Omaha Master Plumber and co-owner of JTM Plumbing & Drain with his wife Traci Miller, family-owned in Gretna since 2004. He holds Nebraska's highest-classification Grade VI Water Operator License and has worked in the trade since 1993, including designing the plumbing for the African Grasslands elephant habitat at Omaha's Henry Doorly Zoo. More about Jon & Traci.
Discover more OF Our Services
Rough-in to finish plumbing for new construction & remodels across Gretna & Omaha.
Commercial plumbing, drain, backflow & water heater service across Gretna & Omaha.
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